Privacy policy

Radivaria operates this store and website, including all related information, content, features, tools, products and services (the “Services”).

The Services are operated by Avencrest LIMITED, which is the controller of the personal information described below.

Radivaria is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Personal information we collect or process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include in communications with us, for example when sending a customer support enquiry.
Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate them.

Sources of personal information

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How we use your personal information

Provide, tailor and improve the Services. To perform our contract with you, process payments, fulfil orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, enable reviews, and create a customised shopping experience.
Marketing and advertising. To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services, including based on items you previously purchased or added to your cart.
Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you register an account, you are responsible for keeping your credentials safe.
Communicating with you. To provide customer support, respond to you and maintain our business relationship.
Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

With Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising.
When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. In addition, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over its use for these purposes. To learn more, see the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Our inclusion of such links does not, by itself, imply any endorsement.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to access / know. You may request access to the personal information we hold about you.
Right to delete. You may request that we delete personal information we maintain about you.
Right to correct. You may request that we correct inaccurate personal information we maintain about you.
Right of portability. You may request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional emails, such as those about your account or orders.

If you live in the UK or EEA you may also, subject to local law:

Object to or restrict processing. You may ask us to stop or limit processing of your data.
Withdraw consent. Where we process data based on your consent, you may withdraw it. This does not affect prior lawful processing.

You may exercise any of these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before processing your request, as permitted or required by law. You may designate an authorized agent to make requests on your behalf; before accepting such a request we will require proof of authorization and may need to verify your identity directly.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision, or to lodge a complaint with your local data protection authority. In the UK this is the Information Commissioner's Office (ico.org.uk). For the EEA, a list of competent authorities is available via the official EU website.

International transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or the equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, update the “last updated” date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Email: support@radivaria.com

We will respond in accordance with applicable data protection laws.

Last updated: 1 September 2026