Terms of service

General terms — Radivaria

This website is operated under the brand name Radivaria. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants and/or contributors of content.

The legal entity responsible for your transaction is Avencrest LIMITED, as indicated at checkout and on your order confirmation.

Section 1 — Online store terms

1.1 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority in your state, province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.

1.2 You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.3 You must not transmit any worms or viruses or any code of a destructive nature.

1.4 A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 — Identity of the entrepreneur

Trade name: Radivaria
Customer service email: support@radivaria.com

Company: Avencrest LIMITED

Section 3 — General conditions

3.1 We reserve the right to refuse service to anyone for any reason at any time.

3.2 You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Section 4 — Accuracy, completeness and timeliness of information

4.1 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

4.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.

4.3 We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 5 — Modifications to the service and prices

5.1 Prices for our products are subject to change without notice.

5.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

5.3 We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Section 6 — Products or services

6.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

6.2 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your monitor's display of any colour will be accurate. Minor variations in colour, finish or packaging between the images shown and the product delivered are not considered a defect.

6.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

6.4 We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 7 — Accuracy of billing and account information

7.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

7.2 These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

7.3 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

7.4 Where an order is flagged by our fraud-prevention checks, we may request additional verification before dispatch. If the requested verification is not provided within a reasonable period, we may cancel and refund the order.

Section 8 — Price

8.1 All prices for products displayed on the website are quoted strictly exclusive of value added tax (VAT), import duties, customs clearance fees and any other local taxes or levies applicable in the country of destination. As the entrepreneur does not charge VAT on these sales (see the section on import and VAT), the customer is solely responsible for all such import-related costs.

8.2 The entrepreneur may offer products or services with variable prices that are tied to fluctuations in the financial market, over which the entrepreneur has no control. This dependency on market fluctuations and the fact that any prices mentioned may be indicative prices will be clearly stated in the offer.

8.3 Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

8.4 Price increases occurring after 3 months from the conclusion of the agreement are only permitted if the entrepreneur has agreed to this, and (a) they are the result of legal regulations or provisions, or (b) the consumer has the right to terminate the agreement as of the date the price increase takes effect.

Section 9 — Order acceptance, changes and cancellation

9.1 Your order is an offer to buy. The agreement is concluded when we send an order confirmation, and remains subject to our right to cancel an order under these Terms.

9.2 Requests to cancel an order or change the delivery address must reach us at support@radivaria.com within 24 hours of placing the order and, in any case, before the order has been dispatched. Quote your order number in the request.

9.3 Once an order has been dispatched it can no longer be cancelled, recalled, redirected or refunded. We are unable to intercept a parcel that is already with the carrier. If you no longer want an order that has already shipped, you must wait until it is delivered and then contact us at support@radivaria.com to request a return under our Refund Policy.

9.4 Orders containing several items may be shipped in separate parcels arriving on different dates. Receiving a partial delivery is not a defect and is not a ground for refunding the whole order.

Section 10 — Delivery, collection and risk

10.1 Delivery times stated on the website or in any communication are estimates only and are not guaranteed. Delays caused by carriers, customs, weather, strikes, local postal services or other circumstances outside our control are not a ground for cancellation or refund.

10.2 The customer is responsible for providing complete and accurate delivery details. We are not responsible for parcels that are lost, delayed or delivered to the wrong place because of incorrect or incomplete information supplied by the customer. An address entered incorrectly by the customer is the customer's own responsibility: it is not a failure of our performance and is not a ground for a refund, a replacement or a payment dispute. Orders returned to us for that reason may be subject to an additional charge for reshipment.

10.3 Where a parcel is delivered to a pick-up point, parcel locker, post office, neighbour or building reception, delivery is complete at that moment. It is the customer's responsibility to collect the parcel within the period set by the carrier. If the parcel is not collected in time and is returned to sender, destroyed or disposed of by the carrier, this is not attributable to us and we are not obliged to issue a refund or a replacement. Where such a parcel is returned to us intact, we may, at our discretion, reship it at the customer's cost or refund it less the shipping and handling costs already incurred.

10.4 Where the carrier's tracking shows a parcel as delivered, it is deemed delivered. Claims relating to theft or loss after that point must be raised with the carrier; we cannot refund or replace such orders.

10.5 A parcel is only treated as lost once the carrier declares it lost, or once 30 days have passed since dispatch without any delivery scan, whichever comes first. We will open an investigation with the carrier before deciding on a replacement or refund, and this may take additional time.

10.6 If the customer refuses delivery, refuses to pay import charges, or the parcel is returned as unclaimed, sections 10.3 and 10.4 apply.

10.7 Requests to correct a delivery address must reach us at support@radivaria.com before the order is dispatched. We will pass on such a request where we still can, but we cannot guarantee it: orders are released to the supplier and the carrier shortly after they are placed. Once an order has been dispatched, only the carrier can change its destination. The customer is then responsible for contacting the local carrier directly to arrange redirection, redelivery or collection, and any fee the carrier charges for doing so is the customer's. We cannot refund or replace an order because an address correction could not be applied in time.

Section 11 — Import and VAT

11.1 Shipment origin. The customer acknowledges that goods ordered via this website may be shipped directly by a third-party supplier located outside the European Union (EU) and the United Kingdom (UK). The goods do not enter the commerce stream within the UK or EU via the entrepreneur.

11.2 Place of supply and VAT exclusion. Pursuant to applicable VAT regulations, the place of supply for VAT purposes is deemed to be the country where the transport commences (i.e. outside the EU/UK). Consequently, no VAT is charged by the entrepreneur on the sale of these goods. Prices displayed are therefore net of any VAT or import duties.

11.3 Customer as importer of record. The customer acts as the importer of record for the goods into the designated country of delivery and is solely responsible for complying with all import formalities and regulations of the destination country.

11.4 Customer's sole responsibility for import costs. The customer acknowledges and agrees that they are solely responsible for the declaration and payment of all applicable import costs upon arrival of the goods in the destination country, including but not limited to (a) import VAT at the rate applicable in the destination country; (b) customs duties, tariffs or levies; and (c) customs clearance fees, brokerage fees or administrative charges levied by the customs authorities or the postal/courier service. These costs are typically collected from the customer by the delivering postal or courier service prior to or at the moment of delivery. The entrepreneur is not involved in their assessment or collection.

11.5 No liability for import costs or delays. The entrepreneur shall not be liable for any import VAT, duties, taxes or fees levied upon the goods, nor for any delays, seizures or non-delivery resulting from the customer's failure to comply with import regulations or to pay the required import costs. By placing an order, the customer accepts these terms and indemnifies the entrepreneur against any claims or costs related to the import process and associated charges.

Section 12 — Returns and refunds

12.1 Returns, refunds and withdrawals are governed by our Refund Policy, which forms an integral part of these Terms of Service.

12.2 A return must be requested and authorized by us before it is sent. Items sent back without prior return authorization, or sent to an address other than the return address we provide, cannot be matched to your order and will not be refunded.

12.3 The customer bears the full cost of returning a product, unless the item was defective, damaged in transit or incorrectly supplied, or unless mandatory law provides otherwise.

12.4 The customer must send the return with a tracked service and provide us with the tracking number and proof of shipment. Without a valid tracking number and proof of shipment, or where tracking does not show delivery to the return address provided, no refund can be issued.

12.5 Refunds are issued to the original payment method only.

12.6 Nothing in this section limits any mandatory consumer rights applicable under the laws of the customer's country of residence.

Section 13 — Damaged, defective or incorrect items

13.1 Please inspect your order on receipt. If an item is defective, damaged or incorrectly supplied, contact us at support@radivaria.com within 48 hours of delivery so that we can assess and resolve the issue.

13.2 Claims must include your order number, clear photographs of the item and of the outer packaging, and a description of the problem. Claims submitted without this evidence, or after the period in 13.1, may be refused, save where mandatory law provides otherwise.

13.3 Do not dispose of a damaged item or its packaging before the claim has been resolved.

Section 14 — Chargebacks and payment disputes

14.1 If you have a problem with an order, contact us first at support@radivaria.com. We will always try to resolve a complaint directly and in good faith.

14.2 Opening a chargeback or payment dispute for an order that has been delivered in accordance with these Terms, or that is still within the delivery window stated at checkout, is a breach of these Terms. We will submit the order records, tracking data and correspondence to the payment provider in response to any such dispute.

14.3 Where a chargeback is raised in bad faith, or where goods have been received and are not returned, we reserve the right to recover the amount and any associated fees, and to refuse future service.

Section 15 — Optional tools

15.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

15.2 You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

15.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider(s).

15.4 We may also, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms of Service.

Section 16 — Third-party links

16.1 Certain content, products and services available via our Service may include materials from third parties.

16.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.

16.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

Section 17 — User comments, feedback and other submissions

17.1 If, at our request, you send certain specific submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (a) to maintain any comments in confidence; (b) to pay compensation for any comments; or (c) to respond to any comments.

17.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

17.3 You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

17.4 We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 18 — Errors, inaccuracies and omissions

18.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

18.2 We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). Where an order is cancelled for this reason, it is refunded in full.

18.3 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law.

Section 19 — Prohibited uses

19.1 In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website.

19.2 We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 20 — Disclaimer of warranties; limitation of liability

20.1 We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

20.2 We reserve the right to remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

20.3 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied.

20.4 In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data or replacement costs, arising from your use of the Service or any products procured using the Service.

20.5 To the maximum extent permitted by law, our total liability in connection with any order is limited to the amount paid for that order.

20.6 Nothing in this section excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Section 21 — Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, war, civil unrest, strikes, carrier or supplier failure, customs action, border closures, cyber-attacks or failures of public infrastructure.

Section 22 — Indemnification

You agree to indemnify, defend and hold harmless Radivaria, Avencrest LIMITED and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 23 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

Section 24 — Termination

24.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

24.2 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

24.3 If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

Section 25 — Entire agreement

25.1 Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

25.2 These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.

25.3 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 26 — Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Section 27 — Prevalence of these terms over counterparty terms

These Terms of Service shall prevail over any terms and conditions of the counterparty, including but not limited to those set forth in any purchase orders, invoices or other documents issued by the counterparty. Any terms and conditions of the counterparty that conflict with or are inconsistent with these Terms of Service are expressly rejected and shall not apply, unless explicitly agreed to in writing by us.

Section 28 — Prevalence of the agreement

In the event of any conflict or inconsistency between the provisions of these Terms of Service and the provisions of an individual agreement entered into between the customer and the entrepreneur, the terms of that agreement shall prevail.

Section 29 — Statutory consumer rights

Nothing in these Terms of Service affects your mandatory statutory rights as a consumer under the law of your country of residence, including any statutory right of withdrawal and any statutory remedies for goods that are faulty, not as described or unfit for purpose. Where a provision of these Terms conflicts with such a mandatory right, the mandatory right prevails.

Section 30 — Changes to these terms of service

30.1 You can review the most current version of the Terms of Service at any time on this page.

30.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

30.3 Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Last updated: 1 September 2026