Shipping policy

Where we ship

We ship worldwide on all orders. Shipping is free on orders over $60.

Order processing

Orders are processed within 1 business day after payment is confirmed. Once your order has been shipped you will receive a confirmation email. Where tracking is available it is included in that email; tracking can take a few days to show its first scan.

Orders containing several items may ship in separate parcels and arrive on different days.

Estimated delivery time

Most orders arrive within 8–15 business days. Delivery times are estimates, not guarantees: they can be affected by customs, carrier backlogs, local postal services, weather and public holidays, none of which are within our control. A delay on its own is not a ground for cancellation or refund.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order.

Customs and import charges

Prices on this website are shown exclusive of VAT, import duties and customs clearance fees. International orders may be subject to import VAT, customs duties and handling or brokerage fees in the destination country. These charges are the responsibility of the customer, are not included in the price or the shipping cost, and are normally collected by the delivering carrier before or at delivery. The customer acts as importer of record.

If import charges are not paid and the parcel is returned, refused or destroyed by customs or the carrier, we are not able to refund the order. See our Refund Policy.

Delivery address

Please check your address, contact details and any delivery instructions before completing your order. An address entered incorrectly or incompletely by the customer is the customer's responsibility. We are not responsible for parcels lost, delayed or delivered to the wrong place for that reason, and it is not a ground for a refund, a replacement or a payment dispute.

If you spot a mistake, email support@radivaria.com with your order number immediately. We will try to correct the address while the order is still with us, but we cannot promise it will be possible — orders are released to the supplier and the carrier shortly after they are placed.

Once an order has shipped, only the carrier can change where it goes. At that point you will need to contact your local carrier yourself, with the tracking number, to arrange redirection, redelivery or collection. Any fee the carrier charges for that is yours to pay, and we cannot refund or replace the order because the address could not be changed in time.

Collection and undelivered parcels

Where a parcel is delivered to a pick-up point, parcel locker, post office, neighbour or building reception, delivery is complete at that moment and it is your responsibility to collect it within the carrier's deadline. Parcels that are not collected in time are returned, destroyed or disposed of by the carrier — this is outside our control and no refund or replacement is due. If an uncollected parcel comes back to us intact, we can reship it at your cost or refund it less the shipping and handling costs already incurred.

Where the carrier's tracking shows a parcel as delivered, it is treated as delivered. Claims about theft or loss after that point must be raised with the carrier.

Lost parcels

A parcel is treated as lost once the carrier declares it lost, or once 30 days have passed since dispatch with no delivery scan, whichever comes first. Contact us at support@radivaria.com and we will open an investigation with the carrier before issuing a replacement or refund. Carrier investigations can take several weeks.

Changes after dispatch

Once an order has been dispatched it cannot be recalled, redirected or cancelled. If you no longer want it, wait for delivery and then request a return under our Refund Policy.

Contact

Questions about shipping: support@radivaria.com

Last updated: 1 September 2026